UMUC HSBC — North America Military Financial Education Center HOME
financial planning
PlanningDebtEducationCars and BoatsCreditBankruptcyIdentity TheftInvestingInsuranceRetirementEstate
Site Search
go search
supplementary
Building a Budget
Checking and Savings Accounts
Credit Cards
credit cards
Understanding Credit Cards
The Cost of Credit Cards
How Does Your Credit Card Calculate Interest?
Types of Credit Cards
Too Many Credit Cards
Choosing the Right Credit Card
Worksheet for Comparing Credit Card Offers
Kids and Credit Cards
Avoiding Credit Card Problems
Credit Card Disputes
Stolen or Lost Credit Cards
Stolen or Lost ATM Cards
help center
Test Your Knowledge
Frequently Asked Questions
Contact Us
supplementary
Military Life
Life Events
Glossary
Resources
 Credit Card Disputes

Reading your monthly statement is absolutely necessary. Errors in totals charged to your card, charges added twice and other mistakes can add up quickly.

Unauthorized Use
Credit and charge card fraud costs cardholders and issuers hundreds of millions of dollars each year. Identity theft is the most obvious way in which an unauthorized charge might appear on your credit card bill. However, your credit card statement might show a charge from a merchant who bills your card for more money than you've agreed to pay them.

How to Register Disputes
If you find a mistake on your credit card statement, you have 60 days to contact your credit card company to complain. The credit card company then notified the merchant. The merchant can either do nothing and allow the disputed amount to be refunded to your account, or he can claim that your dispute should not be honored. When this happens, the credit card company gives you a chance to provide more information, and then makes a decision as to whether or not to honor your dispute, essentially acting as an arbitrator to decide which side is right. However, the result is non-binding.